Knowledge Hub
Guides, best practices and expert insights for Jira and Confluence.
Practical guides on standardizing repeatable work, automating processes and getting more value from Jira and Confluence — from the team building Marketplace apps.
How to Manage Project Deliverables and Files in Jira
TL;DR Use Jira to manage the work, not as the primary document repository. Store reusable or customer-facing deliverables in one agreed document repository, such as SharePoint, OneDrive, or Google Drive. Apply a consistent folder structure, file naming convention, and...
How to Manage Your Whole Service Business in Jira
Skills, rates, capacity, budgets and time, all in one place Jira is great at managing work. Sprints get planned, backlogs get groomed, issues get tracked. Teams rely on it every day. But running a service business is a bigger job than running a backlog. Sooner...
How to Turn Audit Preparation into Repeatable, Trackable Jira Work
How to Turn Audit Preparation into Repeatable, Trackable Jira Work Why audit preparation becomes difficult to manage Audit preparation rarely fails because organizations do not have enough information. In most cases, the problem is the opposite. The guidance already...
How to Build a Jira Onboarding Template for New Employees
Employee onboarding is one of the most common repeatable processes in almost every organization. Yet many teams still treat each new hire as if the process had to be rebuilt from scratch every single time.HR prepares contracts and collects documents. IT creates...
How to Create Reusable Jira Templates: Best Practices for Repeatable Processes
At a glance: Reusable Jira templates work best when they are clearly marked, built using the real Jira issue structure, enriched with reusable content, and easy to find through filters or search. A consistent standard helps teams distinguish templates from live...
Atlassian Hosting Models Explained: From Jira Server to Isolated Cloud
TL;DR: Atlassian’s hosting journey moved from Jira Server (2002) to early SaaS via Jira On-Demand (Oct 2011, “Everything à La Carte”), then to enterprise on-prem scaling with Jira Data Center (Jul 2014), and finally to a cloud-native platform with “new Jira Cloud”...
How to Turn Audit Preparation into Repeatable, Trackable Jira Work
How to Turn Audit Preparation into Repeatable, Trackable Jira Work Why audit preparation becomes difficult to manage Audit preparation rarely fails because organizations do not have enough information. In most cases, the problem is the opposite. The guidance already...
How to Build a Jira Onboarding Template for New Employees
Employee onboarding is one of the most common repeatable processes in almost every organization. Yet many teams still treat each new hire as if the process had to be rebuilt from scratch every single time.HR prepares contracts and collects documents. IT creates...
How to Create Reusable Jira Templates: Best Practices for Repeatable Processes
At a glance: Reusable Jira templates work best when they are clearly marked, built using the real Jira issue structure, enriched with reusable content, and easy to find through filters or search. A consistent standard helps teams distinguish templates from live...
Stop Recreating Work: How to Build Efficient Templates in Jira
Every team faces recurring tasks — onboarding new employees, preparing release checklists, handling payroll updates, or managing IT requests. Although these processes bring real value, their repetitive nature can be draining. Recreating the same issues and subtasks...
How to Manage Project Deliverables and Files in Jira
TL;DR Use Jira to manage the work, not as the primary document repository. Store reusable or customer-facing deliverables in one agreed document repository, such as SharePoint, OneDrive, or Google Drive. Apply a consistent folder structure, file naming convention, and...
Speed up your Jira templates with on-clone placeholders – end-user-friendly smart values
⭐ Introduction Have you ever wished you could define the values of variables in your Jira templates just before cloning – in a way that applies only to this specific clone operation? Traditionally, Jira smart values are tied to fields in existing issues. They’re great...
Automatically adjust dates when cloning Jira templates
Bulk date update in Clone Expert for Jira: Automatically adjust dates when cloning Jira templates Working with repeatable workflows in Jira often requires using templates. Templates help teams standardize processes, eliminate manual copy-paste work, and ensure...
How to Manage Your Whole Service Business in Jira
Skills, rates, capacity, budgets and time, all in one place Jira is great at managing work. Sprints get planned, backlogs get groomed, issues get tracked. Teams rely on it every day. But running a service business is a bigger job than running a backlog. Sooner...
Atlassian Hosting Models Explained: From Jira Server to Isolated Cloud
TL;DR: Atlassian’s hosting journey moved from Jira Server (2002) to early SaaS via Jira On-Demand (Oct 2011, “Everything à La Carte”), then to enterprise on-prem scaling with Jira Data Center (Jul 2014), and finally to a cloud-native platform with “new Jira Cloud”...
A Practical Guide to Migrating from Jira Data Center to Jira Cloud
How to plan, prepare, and execute a clean transition to Atlassian Cloud The Atlassian ecosystem is undergoing the most significant transformation in its history. As Atlassian accelerates its cloud-first strategy, the company has officially announced the end-of-life...
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